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Forum Discussion
Share Links are NOT Working - Recipients receiving 404 message on their end from my Free Account.
Hello - my Share-Links are not working properly. They only work sometimes, and other times not. My recipients are receiving 404 messages after I create and send them a Dropbox folder share-link.
I've had multiple people take a look to troubleshoot, and it all appears to be on dropbox side. Also, I work in tech, so pretty tech savvy, so very aware how to operate and troubleshoot technology, as are my recipients who took a look.
Please help fix this. Seems to be on the dropbox end.
Rob
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Hi funkdawggg,
Thanks for the response, it's great to hear that everything is working for you again! Unfortunately, I can't see what may have been at the root of this problem and I agree that it does seem unusual given the prolonged issue free period of time you have been using Dropbox. Hopefully, this will be an isolated incident and you can continue to use Dropbox without any incidents for another prolonged period.
Thanks again for your patience in getting this resolved and for choosing Dropbox. Please let us know if you have any other feedback or if there is anything else we can help you with.
Have a great day!
Graham
- Mark
Super User II
Are you sending out lots of links?
If so its very likely that you are going over your daily bandwidth allowance of 20gb (for free users) which will result in a 404 error until it resets.
Define lots of links.
I have had this free account for 10 or 15 years. It's been the same amount of usage and clicks, so nothing has changed. Never had this issue ever. Can you see the amount of clicks? The links are sometimes working and sometimes not. There's not that many clicks or users. I can see the counts too, and is the same clicks as ever.
What are the click limits? Have the click count limits recently changed? If not, this is NOT the issue.
Also to Note, this is making Dropbox look very bad to a handful of Cloud Storage Power Users across the world FYI.- Jay
Dropbox Staff
Hi funkdawggg, currently it isn't possible to see the number of clicks or data transferred on your account.
The daily bandwidth limits for shared links and file requests can be found here, and does vary depending upon your account subscription.
Hello - I'd like to reopen this case, as this issue has happened again. Graham Hannah Walter Jay Mark
My Dropbox Share-Link Recipients are receiving an Error Message when attempting to click my Dropbox Share Links again.
I did receive an email from Dropbox this morning - see screenshot attached. I've also included 4 additional Dropbox Storage screenshots of what I see on my end.
1. The Dropbox Email (screenshot of email attached) states I am currently using 20.27GB out of 20.00GB, but on my end, in 4 different views of my Storage, I'm told I'm using:
- 15.9GB out of 18.3GB in my Dropbox Acct in my Brave Browser.
- 15.9GB out of 18.25GB on my Macbook Dropbox App.
- 87.1% used out of 18.25GB from my iPhone Dropbox App
- 87% used out of 18.2GB in my Macbook Dropbox Settings > Preferences.
In other words, this email is giving me a bullcrap reading, and causing these Share Link Error Messages.
Also, the Dropbox Email states Excessive Traffic in my Account. 2 things:
1. What does excessive traffic mean? I still have not been able to identify its meaning. There must be a hard definition if this is a rule, correct?
2. I know for a fact that there isn't much traffic on my share-links, but at the highest level, how am I to believe Dropbox Communication about Excessive Traffic if its telling me false information about my Account being over-limit???
Please help, and thank you,
Rob
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- Hannah
Hey funkdawggg, thanks for the nudge here.
I just wanted to clarify that the email you received is referring to the sharing bandwidth limits your account has, and not your Dropbox space usage.
You can see more about the limits and info on traffic when sharing links in this article.
I have used Dropbox for many years, sharing files with my students without issue. My links no longer work unless I am logged into my Dropbox account. When I try to create a new link, I am told I cannot because my file(s) contain evidence of phishing.
Here's a sample link:
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It's not just this link; it's for any link I've created. And if I try to creat a new share via the Dropbox web-based app I am informed that I can't due to a phishing concern.
Also, I can no longer creat a share link via the Finder (Mac OS X)
This is a significant concern for me, as I have created many PDF files with embedded Dropbox links.
Yikes, can anyone help?
-Ron
- Mark
You will need to speak to Dropbox support: https://help.dropbox.com/share/banned-links
I followed the link and was offered the choice to talk to a bot (useless) or return to the forums. I am hoping someone on this forum can help.
