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Forum Discussion
Selective sync, not working. Minus sign.
Hi I work on a shared project with multiple people, We are a video company. one editor usually gets the files from the camera folks and uploads the footage to the three other editors. he usually sen...
Megan
Dropbox Staff
Dropbox StaffHey morashmedia, let's jump right into this!
Can you let me know the version of the app that you're using on your end, along with its syncing status?
Also, keep in mind that the gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync this file or folder on your computer).
In general, selectively synced files and folders won't appear in the Dropbox folder on your computer. However, if you create two files or folders with the same name, the gray icon will appear, indicating that one of the files isn’t being synced. Could that be the case here?
You may have a selective sync conflict, which occurs when you create a folder with the same name and in the same location as an unsynced folder. For more info on how to tackle this, I’d recommend checking this article out.
Keep me posted!
Hi, I am using version 183.4.7058. There are no duplicated folders as it never started syncing. Is there a better way to download just the files I need with the app? Keeping in mind my browser loses connection frequently so the app is the better option .
thanks
- Hannah
Hey morashmedia, sorry to jump in here.
Would you mind sending us a screenshot of what you see when you uncheck a folder in the selective sync settings?
sure, no problem, this is what i'm getting thank you
