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Anonymous0's avatar
Anonymous0
Explorer | Level 3
2 years ago

Recent MacOS upgrade breaks syncing, Acrobat reader functionality

The recent forced upgrade for MacOS on recent MacOS versions, which moved files to a new location on the hard drive, caused problems with PDFs.  Specifically, if the file is on Dropbox, but has never...
Desktop
Mac
Sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey PuzzledUser, thanks for bringing this to our attention.

 

Don't worry, your message is in the right category here in our Community. Which version of the Dropbox app do you have installed and what's the sync status currently?

 

You can see that by hovering over the Dropbox icon in your system tray.

 

Also, if you quit the Dropbox app and try to open these files from the Dropbox folder, do you see the same issue?

 

Keep me posted!

Anonymous0's avatar
Anonymous0
Explorer | Level 3
2 years ago

Thanks Megan-

 

The Dropbox version is v174.4.5852.

 

I tried quitting Dropbox, using the Quit menu option from the Dropbox icon in the system tray.  The same problem occurred. 

 

(I also tried the same experiment with a file that I knew I had previously copied to the hard drive (i.e. in one of my work folders--not the CloudStorage folder.  I was able to open the copy that was under the CloudStorage/Dropbox folder after I had quit the Dropbox app, as I would expect.)'

 

Thanks!

 

Marshall

    • Anonymous0's avatar
      Anonymous0
      Explorer | Level 3
      2 years ago

      Thanks Megan,

       

      I believe I have all files set to "available offline".  In the Preferences window, under Sync, I have all of the folders set to sync (except for one folder that I don't want to sync).  I assume that syncing means that they are available offline.

       

      I followed the link you provided, and I can see that with right-click there are menu options for making the folder online only, and making it available offline, but that doesn't tell me which status the folder has.  I scrolled through the list of icons, and I don't see any of those in the Mac Finder window.  I do notice that next to two folders, there is a little cloud with a down-arrow.  That is similar to one of the icons on the web page you linked, but it's not the same.  Is that supposed to represent that these files are online-only?

       

      (If that's what's going on, it's kind of suprising that a file is offline only, but then if I copy it somewhere *else* on my hard drive, it suddenly becomes available offline from the Dropbox folder.)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Anonymous0, can you let me know the app's current syncing status?

         

        Also, please send me a couple of screenshots of the files you have inside your Dropbox folder, and the icons you see there. Thanks! 

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