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slypapp's avatar
slypapp
Explorer | Level 4
7 years ago

Re: Smart Sync set to Online Only but still taking up storage on macOS 10.13.4.

Hello!

 

I am also having the same problem with smart sync, although I am using macOS 10.13.4. I have a folder set to online-only, but it is still taking up the free space from my SSD.

Sync
  • Jane's avatar
    Jane
    7 years ago
    Thanks a lot for getting back in touch with me here with these additional details slypapp! 
     
    As it’s my understanding that there’s a discrepancy when it come to the usage reported on your hard disc, I’d like to send you a couple more details below & we’ll take it from there. 
     
    • Initially, do you see all your files in this folder being saved locally (despite your choice being otherwise) or some of your files in this folder? 
    • Can you also let me know some example file types, where you’ve noticed this behavior? 
     
    Incidentally, are there any applications that constantly or persistently look at your files (or monitor your Dropbox folder)? If so, please note that your files may be accessed in the background if you didn't recall them manually & for that reason these are saved locally anew. If this is the case, I'd suggest testing by temporarily quitting or disabling applications systematically until you see that the issue is resolved (i.e. once you set the folder to “Online-only” & this doesn’t change without your input). 
     
    Thanks again & I’ll be awaiting your next reply with your findings here!
  • PhilipvS's avatar
    PhilipvS
    7 years ago

    And here's more GOOD news!  I just realized that on a Mac, at least, I can simpy use <command> i to get info on any folder on my (500GB) mac. The Dropbox folder is 942GB - that's what shows in Finder. BUT!!!  <command> i shows BOTH:  942,787,185,844 bytes (352 GB on disk) for 392,264 items This works at all folder levels.  - Voila!  Solution to MY problem. Hope that helps others.... 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey slypapp, 
     
    Thanks for posting on the Dropbox Forum on your Smart Sync inquiry, I’d happily check back with you & help determine the possible causes of the behavior! 
     
    You may keep in mind that I’ve made sure to move your post on a separate thread, as it’s my understanding that you’re running a Beta (or experimental) OS Build, hence I wanted to see if this happened on the “10.13.3” version as well. 
     
    Additionally, can you clarify if the the screenshot of the issue you’ve experienced refers to a file or folder? 
     
    Once I have this info, I’d happily analyze & troubleshoot with you. Thanks again & I’m looking forward to hearing back from you! 
    • slypapp's avatar
      slypapp
      Explorer | Level 4
      7 years ago

      Dear Jane,

       

      Thanks for your fast reply. I am using the newest macOS, not beta. Just upgraded a few days ago, but I also had this problem before with 10.13.3.

       

      Sorry, it is in Hungarian, and I have set up a custom icon for this certain folder. But it is a folder, yes. Also experiencing this with other folders aswell.

       

      Thx

      Best regards.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks a lot for getting back in touch with me here with these additional details slypapp! 
         
        As it’s my understanding that there’s a discrepancy when it come to the usage reported on your hard disc, I’d like to send you a couple more details below & we’ll take it from there. 
         
        • Initially, do you see all your files in this folder being saved locally (despite your choice being otherwise) or some of your files in this folder? 
        • Can you also let me know some example file types, where you’ve noticed this behavior? 
         
        Incidentally, are there any applications that constantly or persistently look at your files (or monitor your Dropbox folder)? If so, please note that your files may be accessed in the background if you didn't recall them manually & for that reason these are saved locally anew. If this is the case, I'd suggest testing by temporarily quitting or disabling applications systematically until you see that the issue is resolved (i.e. once you set the folder to “Online-only” & this doesn’t change without your input). 
         
        Thanks again & I’ll be awaiting your next reply with your findings here!

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