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tescure's avatar
tescure
Explorer | Level 3
6 months ago

Moving files to online-only is not working on macOS 10.13.6

I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, ...
desktop
Dropbox Plus
Mac
Storage space
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info and the screenshots, tescure!

 

Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

tescure's avatar
tescure
Explorer | Level 3
6 months ago

Hello Hannah,

It appears the Dropbox system extension is enabled.

But, I see that the "Online-only files on Mac" option is disabled.
The description seems to indicate that this option only affects the displayed file size; but it may be worth a try?

Regards,
Thomas

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt!

     

    Also, if you haven't already, try to reboot the computer as well, to see if that helps.

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