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Forum Discussion
Move all files and folders from one Dropbox account to another as admin.
We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admi...
Hey Vmanda, I definitely see where you're coming from and I'm going to note everything.
Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.
I hope this clarifies!
Megan
Dropbox Staff
Dropbox StaffHey Vmanda, are we referring to team folders, or simple shared folders?
Do you have the option to access the owner's account, and change the ownership and permissions?
Hi Megan,
I'm not entirely sure. They are Team folders, and the access report says they are owned by the team but I don't know what to do with that information. I can use the log in as user feature and I tried that with one of the users but I still wasn't available to add any other users to the shared folder. I've added images below to show the message I get when I try and add users to the shared folder in Company A as well as the owners of the team. I have been trying to move this data all weekend, it is incredibly frustrating.
- Walter
Hey Vmanda - have you been able to confirm the owner of the folder you'd like to move on your end?
Also, are you doing this via the Admin Console or from your homepage?
It just tells me that the folders are owned by the team. I've tried this from both my home page and from the admin console. I did the whole create a shared folder, shared it with myself at Company A and when I opened it in Company A I do not have the permissions to manage membership of that folder. I just ended up downloading each individual folder as a zip file, extracting it and than copying it to the Company A Dropbox account and adding folks back to the folders they need access to. Luckily it's not a very large dropbox account that I'm moving the stuff from. What is annoying is by downloading all the data and than copying it to Dropbox, all of my dates are today's date, not happy about that. I really don't understand why this isn't a simple straightforward process. I really have a tough time understanding and working with the permission structure in Dropbox. Nothing seems to be easy.
- Megan
Hey Vmanda, I definitely see where you're coming from and I'm going to note everything.
Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.
I hope this clarifies!
