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Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
2 months ago

File explorer "not responding" error during move to Dropbox

I was uploading a large amount of files via "move" from my Desktop.  The File Explorer froze and went to "Not responding" part way through and now my files are neither in the original location nor di...
Desktop
Dropbox Basic
Sync
upload
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Would you mind re-installing the app just to see if that changes things at all Blkbelt901? 

 

You also mentioned that it claims to be synced when you open the app. How do you open it, without the little Dropbox icon, next to your WiFi on your task bar? 

Blkbelt901's avatar
Blkbelt901
Explorer | Level 4
31 days ago

Hi - i have a shortcut on my desktop that opens the app.

 

I spent the weekend manually moving the files out of the dropbox folder to an external harddrive so at least I was able to save my content.  Thank you everyone for the help but I'm just going to chalk this up to antiquated systems not cooperating with newer software.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Thanks for the update, Blkbelt901.

     

    Indeed, it seems that Windows 8.1 computers are no longer supported by Dropbox, so that's probably the reason for your issue here.

     

    If you need help with anything else, though, do let us know.

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