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Forum Discussion

gumdrops's avatar
gumdrops
Helpful | Level 6
5 years ago

Dropbox using high amount of RAM / memory

This is an issue for Dropbox running macOS Mojave 10.14.6. I've been using Dropbox for many years but as a really light user. I probably have around 200 data files, sizes ranging from a few bytes to ...
Desktop
Mac
Space and storage
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi gumdrops; welcome to our Community! 

 

May I have a screenshot of your Activity Monitor to have a visual as well?

 

While we're at it, have you tried re-installing the app at all lately?

 

If not, could you give it a go using our most recent, stable build's offline installer and let me know the results?

 

Thanks!

gumdrops's avatar
gumdrops
Helpful | Level 6
5 years ago

Thanks for the welcome. :-) 

 

I uploaded two screenshots, one is macOS's Activity Monitor, while the other is a monitoring app called iStats Menus. 

 

 

macOS Activity Monitor

iStats Menus

When I boot my MacBook, Dropbox usually consumes above 200 MB, and then over time, it rises over 400 MB. 

 

No, I have not re-installed the app lately. I will try using the installer provided in the link, and get back to you.

 

  • gumdrops's avatar
    gumdrops
    Helpful | Level 6
    5 years ago

    So, I uninstalled Dropbox, and re-installed with the version in the link you gave. Then, I re-started my MacBook. I went to look at how Dropbox do this time: 

     

    Activity Monitor post-reinstall Dropbox with offline installer.

    iStats Menus post-reinstall Dropbox with offline installer.

    As you can see from Activity Monitor, it still takes up over 200 MB even after re-boot. But hey, Dropbox takes number one position this time. Yaaaaaaay........ but I jest, not really yay. 

     

    I don't know why Dropbox is so hungry, nomming so much of my RAM. It really needs to be on a diet. 

     

    Do you have any idea why this is happening or suggestions to solve this RAM issue?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the updates gumdrops!

       

      May I ask for a screenshot of the exact status of the desktop app as shown within the menu bar of the affected computer so I can see what it reports and its exact version? 

      • gumdrops's avatar
        gumdrops
        Helpful | Level 6
        5 years ago

        I'm not sure what you mean by status, as I can't find anywhere in the app, be it preferences, or in drop down menu to show status. I don't see an option to report status. I'm guessing this may be what you want:

        And this is the version?:Dropbox desktop app version

         

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