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D K.7's avatar
D K.7
Helpful | Level 5
8 years ago

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
Sync
upload
  • D K.7's avatar
    D K.7
    7 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Brandon B.1's avatar
Brandon B.1
Helpful | Level 7

Dropbox version 80.2.2

Motorola Moto X4

 

Same problem. Photo sync used to work, now it doesn't. It hasn't for weeks, maybe months.

 

To get them to upload, I have to go into the Dropbox settings, turn off automatic upload of photos, and then turn it back on again. One suggestion I have seen is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I did that. It made no difference.

 

I'm looking at switching to Google Backup & Sync. I would rather not.

Brandon B.1's avatar
Brandon B.1
Helpful | Level 7
7 years ago

I contacted support via chat. They had even less idea what's wrong or how to fix it than anyone in this thread. I'll uninstall and reinstall the android app, and if that doesn't fix it, I'll give Google Backup & Sync a try.

 

P.S. I'm a paying customer. I pay for 1TB of Dropbox space. 

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Sorry to hear that. What changed with you setup since the last time it all worked? Have you changed your device or operating system? 

    Did our support team send your case to our mobile team for review? 

    In any event, let me know how this goes. 
    Thanks!
    • Brandon B.1's avatar
      Brandon B.1
      Helpful | Level 7
      7 years ago

      I uninstalled Dropbox on my Motorola Moto X4, and then reinstalled it. I also installed Google Drive. I then restarted my phone. That was last night.

       

      This morning, I took a few photos with my phone. That was over an hour ago. Checking the Google Drive web site, the photos  are there. Checking the Dropbox web site, they aren't.

       

      You can draw your own conclusions about what I'll be doing next. I am annoyed at myself for renewing my one-year Dropbox subscription a month ago, because I was already having this problem then. I just assumed it would be fixed. Oh, well.

      • kirksel's avatar
        kirksel
        Helpful | Level 5
        7 years ago

        I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.

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