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LB15's avatar
LB15
Explorer | Level 3
6 months ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic." 

 

I have purchased the top DB plan and STILL no one can access my links! Did I just waste money on this subscription plan? I have included the messages I have received below. This concerns my livelihood so any help would be very much appreciated. 

 

 

 

Error Messages
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Shared Links
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey LB15 - sorry to hear about this.

     

    It seems that your shared links were banned due to excessive traffic/bandwidth usage. 

     

    Is this the first time this happens?

     

    Let us know more and we'll take it from there. 

    • LB15's avatar
      LB15
      Explorer | Level 3
      6 months ago

      Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

         

        Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the heads-up LB15!

       

      Can I send you an email, in order for us to have a closer look into this?

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