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Heather11's avatar
Heather11
Helpful | Level 6
2 years ago

Photo Library not reachable on MacOS after Dropbox sync

I recently synced dropbox for MacOS and now my Photos Library is no longer working. I preferred Dropbox over iCloud for a few reasons, but using the Photos Library on my MacBook is essential for me.

 

The only solution I can think of is to disable Dropbox and return to iCloud so I can have Photo Library functioning properly again. Have any other Mac users found a solution to this problem? 

 

Thanks in advance! 

 

 

 

 

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Heather11, thanks for bringing this to our attention.

     

    It sounds like you might have upgraded to the new Dropbox desktop application for Mac OS. You can confirm this by checking the location of the Dropbox folder and seeing if it's in CloudStorage.

     

    Due to the change, Apple no longer allows Photos Library to be stored over cloud-storage services. It would need to be moved to a local folder on your machine.

     

    If you have any further queries, feel free to message back.

    • Heather11's avatar
      Heather11
      Helpful | Level 6
      2 years ago

      Hi Jay - thanks for your response. How do I move Photos Library to a local folder on my machine? Perhaps this question is better posed to Apple support?

       

      Can you clarify - in order to restore Photos Library to its previous functionality, it seems I would have to uninstall Dropbox - is that the only solution you are aware of?

       

      Thanks again!  

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Is the Photos library missing entirely, or is the app itself saying that it can't be stored where it is, and needs to be moved? This thread might have information helpful to you.

  • MatiasL's avatar
    MatiasL
    New member | Level 2
    2 years ago

    Hello,

    I Have the same problem, Dropbox moved all the local Mac folders and I can't open the Photos Library. I will uninstall dropbox and maybe leave like that

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