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Forum Discussion
Online only not working
Hey!
I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everythin...
Hey there Henkka, thanks for using Dropbox and welcome aboard!
If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.
Let me know if that's not the case!Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too.
Walter
Dropbox Staff
Dropbox StaffHey there Henkka, thanks for using Dropbox and welcome aboard!
If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.
Let me know if that's not the case!
Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too.
I am still having this problem. All files set to online only and sync is up to date (these files have been set to online only for at least a year). When I get info on one of the files that is online only, it says 'zero bytes on disk' however in MacOS Manage Storage it shows all these online files (~175GB) are taking up my hard disk space.
I followed the instructions for emptying the cache files. No change. Any other ideas?
Thank you.
