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wtong86's avatar
wtong86
Explorer | Level 3
2 years ago

Office version 2021 and 2016 can't edit file.

I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file.  But the colleague set the permission for edit and view already. Is ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, wtong86, thanks for posting here today! 

 

I'd need some additional info, in order to understand what's happening. 

 

What type of file is this, and which platform do you use in order to edit it? Do you get any specific errors when you try to edit the file? 

 

Keep me posted, and we'll take it from there!

wtong86's avatar
wtong86
Explorer | Level 3
2 years ago

Hi,

 

   The file is excel. We using local excel instead of web. We can edit the file and save but the file not updated once other person open it using 2021 office

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey wtong86, do you see the changes online when you visit your account online though?

     

    Asking, because we need to make sure this isn't a syncing problem that's causing this. 

     

    Let me know!

    • wtong86's avatar
      wtong86
      Explorer | Level 3
      2 years ago

      Hi,

       

          No changes. Is it the office version will causing this issue?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Have you made sure the desktop app is open & syncing the way it should wtong86? 

         

        Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

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