We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

branditfa's avatar
branditfa
New member | Level 2
2 years ago

Not getting comments notifications on shared dropbox files

I have all my notification settings turned on but im not getting any notifications. STEPS: 1. I create and save a file in dropbox 2. Create, copy and share link with people (both within my organ...
Create
dropbox business
Share
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey branditfa, sorry to hear you're having issues with this.

 

Can you  navigate to a (sample) shared file and confirm you've subscribed to its comments from the right hand pane? 

 

Also, have you checked your email's spam/junk folder in case those emails end up there somehow?

 

Keep me posted on your findings and we'll take it from there.

branditfa's avatar
branditfa
New member | Level 2
2 years ago

I was not aware that we had to subscribe to the file, is there a way to automate it so that if I (the user that created the shared link)  share a file I get automatically subscribed to said file?
Or a way to get notified to a all files shared from a specific group?

Also, just by doing some initial tests, i have received a notification on my dropbox app but not via email

Checked spam folder and nothing there either

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!