You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Holly J.1
10 years agoNew member | Level 2
No Download Option
Hello, I use to be able to download my folders by right clicking and choosing the download option or choosing the download file option when the folder is open. I no longer am given the option to download. The only options I am getting is to share, open, delete, rename, etc. I prefer to download the folders and not copy or move out of dropbox. Why did it change and what can I do?
You can download files that are sync'd you just need to tap on the ... first.
See:
That is for an Excel spreadsheet which IS downloaded locally. I clicked on the file which opened it in Excel online and then clicked on the ...'s to get that menu. Not very user friendly I agree though.
OR
If you want to download multiple files click on the tick boxes and then tap 'download' (a word of warning with this one though, if its a file which can be edited online [e.g. Office] you get a different menu and need to follow the above):
- A K.8New member | Level 1
This causes confusion. I just spent 10 minutes trying to figure out why I couldn't download a file. I was viewing files in a web browser because DB wasn't synching (although it showed everything was "up to date".)
- Glenn T.2New member | Level 1
This is such an unncessary feature that is not properly explained in the system. I had the same problem of DB not synching and hence wanted to download the latest version using web browser.
- clinnttNew member | Level 2
When accessing my dropbox from a virtual machine, I am unable to download my files because the download button is gone. The files are NOT downloaded within the virtual machine.
- RichSuper User II
When you're on a computer that has the files synced locally, the Download button is replaced with an Open button. This allows you to open the file locally without having to download it first. Any changes you make to the file after opening it will be synced back to Dropbox automatically.
- ThatzlifeHelpful | Level 5No nono! We want to simply DOWNLOAD A FILE. The option is no longer there. Why the hell would drop box take away such a essential option? I may as well cancel my account. What's the use of having all these files up in a Dropbox cloud that I can't download?!?! This is so lame!!!
- 310EIStar | Level 17
Thatzlife wrote:
What's the use of having all these files up in a Dropbox cloud that I can't download?!?! This is so lame!!!Hello...
If you're using Dropbox's Desktop Client then there's absolutely no reason to DOWNLOAD a file that's already on YOUR hard drive.
DOWNLOAD BUTTON APPEARS WHEN NEEDED:If you'd like to see for yourself that the DOWNLOAD BUTTON is still available when it's necessary... please look inside of my EXAMPLE FOLDER.
OTHER FORUM MEMBERS HAVE ASKED A SIMILAR QUESTION IN THE PAST:- Josh's answer.
- Rich's response.
- My replies to Jessica's related questions.
BLOG ARTICLE:
HELP CENTER ARTICLES:
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!