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Forum Discussion
New family member doesn't have smart sync capabilities and now can't access DB online?
A recent family member on my Dropbox account is now experiencing technical issues after having no previous issues. They have lost the smart sync functionality and now cannot access Dropbox online. I have tried reinviting them and getting them to redownload the DB desktop app. Also, i have checked to see if their Mac OS system is up to the task and I can confirm it is. Please help?
- Jay
Dropbox Staff
Hi Joey_eaton, thanks for bringing this to our attention.
Could you check that they've enabled the Dropbox system extension and Mac OS option to mark files as online-only on this page?
This will help me to assist further!
