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Joey_eaton's avatar
Joey_eaton
New member | Level 2
10 months ago

New family member doesn't have smart sync capabilities and now can't access DB online?

A recent family member on my Dropbox account is now experiencing technical issues after having no previous issues. They have lost the smart sync functionality and now cannot access Dropbox online. I have tried reinviting them and getting them to redownload the DB desktop app. Also, i have checked to see if their Mac OS system is up to the task and I can confirm it is. Please help? 

Desktop
Dropbox Family
Mac
Share
Sync
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Joey_eaton, thanks for bringing this to our attention.

     

    Could you check that they've enabled the Dropbox system extension and Mac OS option to mark files as online-only on this page?

     

    This will help me to assist further!

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