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Forum Discussion

Joey_eaton's avatar
Joey_eaton
New member | Level 2
11 months ago

New family member doesn't have smart sync capabilities and now can't access DB online?

A recent family member on my Dropbox account is now experiencing technical issues after having no previous issues. They have lost the smart sync functionality and now cannot access Dropbox online. I ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Joey_eaton, thanks for bringing this to our attention.

 

Could you check that they've enabled the Dropbox system extension and Mac OS option to mark files as online-only on this page?

 

This will help me to assist further!

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