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Forum Discussion
My WhatsApp photos/videos aren't added to Dropbox automatically.
Photos and videos sent to me in Whatsapp are automatically appearing in my Gallery (on Huawei P30) but are not then syncing to Dropbox. Not sure how long this has been happening. I'm sure they used to sync along with my other photos and videos but have only just noticed so now am missing lots of photos from friends and family and have no idea how to find them. As well as setting this up for the future, is there a way to force sync everything that has been sent to me in Whatsapp?
Hi Honeybee1, welcome to our Community!
Are the Whatsapp files added directly to your Gallery, along with all the other pictures you take on your end, or in a separate folder called "Whatsapp" let's say?
Is it safe to guess that you're currently using camera uploads, in order for you to upload your content to Dropbox? Do you get any errors if you manually try to upload the files to your account?
Keep me posted!
- Megan
Dropbox Staff
Hi Honeybee1, welcome to our Community!
Are the Whatsapp files added directly to your Gallery, along with all the other pictures you take on your end, or in a separate folder called "Whatsapp" let's say?
Is it safe to guess that you're currently using camera uploads, in order for you to upload your content to Dropbox? Do you get any errors if you manually try to upload the files to your account?
Keep me posted!
- The photos in Whatsapp are automatically added to my Gallery. When I go into my Gallery there are 3 folders - Camera, All Photos and Videos (I didn't set these up so must be something in the phone settings). The WhatsApp photos automatically go into All Photos.
Yes, I am using Camera Uploads and all the photos/videos that I take are uploaded, but not the ones sent to me via WhatsApp. I can manually upload them from the Gallery (no error messages).
Because I've only just realised this is happening I don't have a clue now as to which photos in the Gallery (All Photos folder) have been overlooked!
Having said this I have just found some other folders in my Gallery and under a folder called Others there are WhatsApp Images and WhatsApp Videos so I'm guessing I need a way to include these in the Camera Uploads?- EvanDBX
Hi Honeybee1, thanks for the follow up!
Can you also try to select the WhatsApp images and video folders via your camera uploads?
Simply open the Dropbox mobile app and then click the account tab in the bottom right side.
Click the Camera uploads option and then the ''Upload from'' one.
There you should be able to select any folder you want.
Let me know how it goes!
