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Forum Discussion

Kyles's avatar
Kyles
New member | Level 2
31 days ago

My sharing activity has been suspended and I can't contact support.

Hi there I need urgent help regarding an issue with my sharing activity as its been temporarily suspended because I have exceeded bandwidth - I am trying to contact support to help trouble shoot the issue, but the help page is saying that I do not have access to any support options. Again this is urgent regarding my business account that should have access to this support.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi Kyles 

    The only people within a business account who have access to chat are Admins. Its also worth pointing out that if you are on a trial you wont get access to chat until you have paid.

     

    Also, regarding bandwidth errors, there is no way around it - you need to just ride it out I'm afraid. The first ban is usually 24 hours. 

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