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Helpful | Level 6

3 years ago

Solved

Suspended public links

Hello,

i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic.

I read all about it at "https://help.dropbox.com/share/banned-links" and that links should be disabled for 24 hours. In e-mail was saying, that if this was my first suspension, i can remove by clicking "link". Nothing happend, some warning, at it's an error, contact help support.

So i waited and then tried again in day or so. After that (3 days later 8.1.2023) i got another same e-mail for suspension. Since then and till now i didn't do anything else, then removed some files from dropbox. How can i solve this suspension or can i see anywhere till when suspension lasts ?

Error Messages

Shared Links

Walter
3 years ago
I'm sorry for the late reply dejanDB; are you still having issues with this?

24 Replies

Replies have been turned off for this discussion

Walter
Dropbox Staff
3 years ago
Hey dejanDB, sorry to hear you're having issues with this.

Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too?

Did you get an email from Dropbox informing you about this? If so, when exactly?

Let us know what you find and we'll take it from there.
- dejanDB
  Helpful | Level 6
  3 years ago
  Hi Walter,
  Hello,
  this was the first time and yes i got e-mail on 5.1.2023:
  I waited then day or so, that 24h suspension would be gone. Yet after 3 days on 8.1.2023 i got another same e-mail for suspension. Since then i just deleted some files from dropbox nothing else. If someone want's to access my public links it says:
  
  Before that it was Error 404 i think.
  - Walter
    Dropbox Staff
    3 years ago
    I'm sorry for the late reply dejanDB; are you still having issues with this?
- rolejarczyk
  New member | Level 2
  2 years ago
  I'm having issues with this too. I'm not sure why I would have been suspended, I hardly use dropbox except to share files for work, and a few things I had saved (not shared) on there around the same time (2015)
  - Nancy
    Dropbox Staff
    2 years ago
    Hi rolejarczyk! Did you go through this Help Center article for all the possible reasons this can occur?
    
    I can log a ticket for you to this email address, so that we can check this further.
rolejarczyk
New member | Level 2
2 years ago
I'm having the same issue!! Ridiculous!
DavidGilad
Explorer | Level 4
2 years ago
Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?
- Megan
  Dropbox Staff
  2 years ago
  Hey DavidGilad, thanks for letting us know about this!
  
  Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email.
  
  Let me know!
scanner
New member | Level 2
2 years ago
Today I received the same message (copied and pasted below). It's the first time I have ever received a message like this. The strange thing is that the usage noted in the message is different from my actual usage. Is it legitimate?

This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic.

Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate.

Upgrade your Dropbox!

For more information on suspended links, please visit the Help Center. Your current account bandwidth limit is 20.00 GB and your current usage is 29.72 GB. If this is your first suspension, you may remove the suspension by clicking this link otherwise please visit the Help Center.

Happy Dropboxing!
- The Dropbox Team
- Walter
  Dropbox Staff
  2 years ago
  Hey scanner -it sounds like your shared links were banned.
  
  Note that the bandwidth/traffic your shared links generate is not to be confused with your account's quota.
  
  Also, note that all the legitimate emails would come from an official Dropbox domain.
  
  I hope this helps!
  - scanner
    New member | Level 2
    2 years ago
    Good to know. Thanks for your help!

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Hello,

i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic.

I read all about it at \"https://help.dropbox.com/share/banned-links\" and that links should be disabled for 24 hours. In e-mail was saying, that if this was my first suspension, i can remove by clicking \"link\". Nothing happend, some warning, at it's an error, contact help support.

","body@stringLength":"886","rawBody":"

Hello,

i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic.

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Hey dejanDB, sorry to hear you're having issues with this.

Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too?

Did you get an email from Dropbox informing you about this? If so, when exactly?

Let us know what you find and we'll take it from there.

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Hi Walter,

Hello,

this was the first time and yes i got e-mail on 5.1.2023:

I waited then day or so, that 24h suspension would be gone. Yet after 3 days on 8.1.2023 i got another same e-mail for suspension. Since then i just deleted some files from dropbox nothing else. If someone want's to access my public links it says:

Before that it was Error 404 i think.

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I'm sorry for the late reply dejanDB; are you still having issues with this?

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I'm having issues with this too. I'm not sure why I would have been suspended, I hardly use dropbox except to share files for work, and a few things I had saved (not shared) on there around the same time (2015)

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Hi rolejarczyk! Did you go through this Help Center article for all the possible reasons this can occur?

I can log a ticket for you to this email address, so that we can check this further.

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I'm having the same issue!! Ridiculous!

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Like the title says, I received notice that my public links were suspended due to excessive bandwidth use. I upgraded to Advanced (yes, I actually purchased it, I didn't just go with the free trial) but the links are still suspended. The email notifying me of the suspension even encouraged me to upgrade my account and provided a link for it, so you'd think that upgrading would automatically cancel the suspension. What gives?

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Hey DavidGilad, thanks for letting us know about this!

Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email.

Let me know!

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Today I received the same message (copied and pasted below). It's the first time I have ever received a message like this. The strange thing is that the usage noted in the message is different from my actual usage. Is it legitimate?

This email is an automated notification from Dropbox letting you know that your Public links have been temporarily suspended for generating excessive traffic.

Upgrade your Dropbox account today to increase the total amount of traffic your link and file requests can generate.

Upgrade your Dropbox!

For more information on suspended links, please visit the Help Center. Your current account bandwidth limit is 20.00 GB and your current usage is 29.72 GB. If this is your first suspension, you may remove the suspension by clicking this link otherwise please visit the Help Center.

Happy Dropboxing!
- The Dropbox Team

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Hey scanner -it sounds like your shared links were banned.

Note that the bandwidth/traffic your shared links generate is not to be confused with your account's quota.

Also, note that all the legitimate emails would come from an official Dropbox domain.

I hope this helps!

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Good to know. Thanks for your help!

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