You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Silvarthur's avatar
Silvarthur
Explorer | Level 4
5 months ago

Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello,
I've been having trouble sharing a file or folder:

Can’t share file or folder.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I was in holiday this last 6weeks, didn’t done almost anything with my account and it was working previously.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me

And chatbot doens’t help me in this situation either.
Can you please provide a support

  • Walter's avatar
    Walter
    5 months ago

    Sure thing @Silvarthur - you've got :envelope: 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey @Silvarthur - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

     

    Thanks!

    • Silvarthur's avatar
      Silvarthur
      Explorer | Level 4
      Sure, so I’m waiting for your email.

      Best regards
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Sure thing @Silvarthur - you've got :envelope: