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Silvarthur's avatar
Silvarthur
Explorer | Level 4
3 months ago

Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello,
I've been having trouble sharing a file or folder:

Can’t share file or folder.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I was in holiday this last 6weeks, didn’t done almost anything with my account and it was working previously.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me

And chatbot doens’t help me in this situation either.
Can you please provide a support

Error Messages
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  • Walter's avatar
    Walter
    3 months ago

    Sure thing @Silvarthur - you've got :envelope: 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @Silvarthur - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community.

     

    Thanks!

    • Silvarthur's avatar
      Silvarthur
      Explorer | Level 4
      3 months ago
      Sure, so I’m waiting for your email.

      Best regards
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Sure thing @Silvarthur - you've got :envelope: 

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