You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Silvarthur's avatar
Silvarthur
Explorer | Level 4
5 months ago

Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello, I've been having trouble sharing a file or folder: Can’t share file or folder. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Us...
Error Messages
Share
  • Walter's avatar
    Walter
    5 months ago

    Sure thing @Silvarthur - you've got :envelope: 

Silvarthur's avatar
Silvarthur
Explorer | Level 4
Sure, so I’m waiting for your email.

Best regards
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Sure thing @Silvarthur - you've got :envelope: 

  • Jaco_Vorster's avatar
    Jaco_Vorster
    New member | Level 2
    4 months ago

    Hi, did you manage to get this resolved?
    I have the same problem.
    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

    • Silvarthur's avatar
      Silvarthur
      Explorer | Level 4
      4 months ago
      Hi, so the support was able to unlock the blocked functonalities.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Jaco_Vorster, I hope you're doing well! 

       

      I'd be happy to reach out to you internally, in order for us to resolve this. 

       

      Let me know more! 

      • riscking's avatar
        riscking
        New member | Level 2
        4 months ago

        Hello, I have the same problem. I've had the account for years and I haven't shared anything, but I was just about to start using it again and I got that error. Thank you very much

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!