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HVS's avatar
HVS
Helpful | Level 5
3 years ago

My Dropbox captured videos have no sound!

When I open my dropbox captured videos they seem all ok, but they have no sound at all! I am using a desktop with Windows 10 and Google Chrome, but I ensured that the volume mixer is on and working ...
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Dropbox Capture
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi HVS, thanks for bringing this to our attention.

 

The audio inputs for Dropbox Capture would only be those for the microphone attached to the machine. 

 

If you have any further queries, feel free to message back.

paintboxpro's avatar
paintboxpro
New member | Level 2
2 years ago

Hi, I am on an iMac 27'' Retina, OS Catalina 10.15.7 and I have chosen internal built-in microphone and speaker in the Capture prefs. Still no sound on Dropbox Capture videos.

Please advise.

--

Lars, Norway

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi paintboxpro, could you try these steps to see why your recording has no audio, and let us know how it goes!

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