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Forum Discussion
jackybe67
12 months agoHelpful | Level 6
My desktop app doesn't sync new files I add to the Dropbox folder
Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but nothing works.
Hi potassio97, and thanks for posting this on the Community.
I’ll try to answer all of your questions as clearly as possible, so please bear with me;
1. If your desktop app is connected to the internet and running at the moment you’re making edits to a file, then it should automatically sync the updates you’ve made to our servers and your linked devices.
Now, the speed of your app’s syncing depends on your internet connection, so this can also affect how fast the syncing is complete.
2. If you delete a file/folder from your “Documents” folder let’s say, then your deleted content should be found in your Deleted files page. From there, you have at least 30 days in order to restore it (this may differ based on your current plan).
3. After setting up computer backup, your backed up folders should be visible and accessible on all Dropbox platforms. Do you receive any errors when trying to access your “Documents” folder from the mobile app or does it appear to be grayed out?
4. Can you please describe to me the exact steps that you took in order to do this? This will help me have a clearer image of what may have happened. Any screenshots you can send are appreciated, too.
Let me know when you’ve got more updates!
11 Replies
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- Nancy
Dropbox Staff
Hi jackybe67! Thanks for your post.
What’s the OS version of your computer?
Are you seeing the small Dropbox icon in your menu bar/system tray at all times? If yes, what’s the app version and syncing status it shows?
Let me know, and we can have a look.
- jackybe67Helpful | Level 6
Windows 11.
The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs.i have installed latest version.
- Nancy
Dropbox Staff
So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct?
After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link?
What’s the app version Dropbox is running on your device?
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