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Forum Discussion
Large directory not synching with cloud after OS reinstall
After recovering from a corrupt Windows 11, when I reinstalled Dropbox, most of my directories synchronized and were available both on my laptop and in the cloud. My 247GB photos directory did not. ...
Hannah
Dropbox Staff
Dropbox StaffHey TooMuch2Do914, thanks for reaching out to us.
If I understand correctly, this directory is currently saved to your account online, but hasn't synced to your local Dropbox folder, right?
If so, does the name of the directory contain any of the characters in this article?
And what is the sync status of the Dropbox application at the moment?
You can hover over your Dropbox icon, to see this info.
Let me know what you find.
Correct, the directory is online but has not synched to my laptop. The only special character is a hyphen. Synch status is up to date. Version is Dropbox 209.4.3661
- Jay
Hi TooMuch2Do914, is the folder enabled in the selective sync settings in the Dropbox desktop application?
When I click on the Dropbox app icon to bring it up, I get a tiny circle for a second and then it disappears. Should I uninstall and reinstall?
- Nancy
TooMuch2Do914, can you try to reboot your computer first and then try to open your app preferences again? If that doesn’t help either, you can reinstall the Dropbox app next.
