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Forum Discussion
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago.
The clients send a combination of about 750 MB of folders and files. Dropbox indicates to them that the upload completed successfully. We receive the usual email from Dropbox that the uploads completed successfully. But when we download the files, only about 75 MB are downloaded.
We've had to resort to both clients using WeTransfer to send us the files instead. Same clients, same files, same network connections. With WeTransfer, everything works 100% of the time. With Dropbox file requests, it fails 100% of the time.
Dropbox support has been inept and infuriating. They claim everything is working fine. Dropbox "advanced" support says the same thing.
Multiple errors like these appear on the file requests. The do not go away. They are clearly not "flukes". Support refuses to address why these errors appear.
Is it time to give up on Dropbox? We've been unlimited users for many years but this is a breaking point.
- Jay
Dropbox Staff
Hi Frostbytes, thanks for messaging the Community.
We've not received any reports similar to this recently. As you're already in contact with the support team, we wouldn't be able to provide any different information, since they would have more access to account-specific details.
I'd recommend continuing with them directly for them to investigate further.
If you have any further queries, feel free to message back.
There are several problems here:
- Dropbox support has been incredibly unhelpful. As someone who worked in IT, communicating with your support ranks up there among the worst support experiences I've seen after working with dozens and dozens of vendors.
- Dropbox support has been slow to reply. This is mission-critical usage, so we have a Business Advanced plan. Waiting several days for your support to reply is a show-stopper.
- After already wasting an hour of pointless troubleshooting steps with your support, "advanced" support expects us to document numerous other steps. We are in our busy season of 15 hour days. Our business is not troubleshooting issues with Dropbox.
I'm posting here hoping that someone who is resolution-focused can intercede. Otherwise, I think we're done with Dropbox.
I've been a fan of Dropbox for many years, and we spend a considerable sum on our Dropbox plan every year. I've always been surprised at the number of comments from colleagues about how much they dislike Dropbox, but after this experience I'm beginning to understand.
Issues happen. What matters is how a vendor deals with them. In this case, the response from Dropbox has been a disappointing failure.- Hannah
Hey Frostbytes, thanks for your feedback here.
We appreciate you taking the time to let us know what you think; rest assured that your comments have been noted.
Can you give us the ticket number for your communication with our support team, so we can take a look?
I am unable to access the files that were uploaded to two of my DropBox File Request Folders.
When I click to view the uploads, I get an error message "Something went wrong, but we think it was a fluke. Try again".
I have received the same message in Chrome, Firefox, Opera, Edge, and Safari. I have cleared the browser caches. I have rebooted my laptop. Still getting the error.
Any suggestions on how to fix this issue? I must be able to access the files that were uploaded.
Any help is greatly appreciated!
- Megan
Hey InfoSLSorg, let's jump right into this!
Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab?
Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.
Keep me posted!
Megan,
I have tried using Ignito in all the browsers. Same error. I was able to access these folders until today!
I have not added any plug-ins to my browsers AND I am having the issue on all my browsers (Chrome, Firefox, Safari, Edge, and Opera).
The files in the two file request folders are critical and I need to access them asap. Any help is greatly appreciated!
Attaching a screenshot from one of the two that I can't access.
Thank you.
