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Frostbytes's avatar
Frostbytes
Explorer | Level 3
6 months ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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InfoSLSorg's avatar
InfoSLSorg
Explorer | Level 3
6 months ago

I am unable to access the files that were uploaded to two of my DropBox File Request Folders.

When I click to view the uploads, I get an error message "Something went wrong, but we think it was a fluke. Try again".

 

I have received the same message in Chrome, Firefox, Opera, Edge, and Safari. I have cleared the browser caches. I have rebooted my laptop. Still getting the error.

 

Any suggestions on how to fix this issue?  I must be able to access the files that were uploaded.

Any help is greatly appreciated!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey InfoSLSorg, let's jump right into this! 

     

    Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab? 

     

    Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.

     

    Keep me posted!

    • InfoSLSorg's avatar
      InfoSLSorg
      Explorer | Level 3
      6 months ago

      Megan,

      I have tried using Ignito in all the browsers. Same error. I was able to access these folders until today!

       

      I have not added any plug-ins to my browsers AND I am having the issue on all my browsers (Chrome, Firefox, Safari, Edge, and Opera).

       

      The files in the two file request folders are critical and I need to access them asap.  Any help is greatly appreciated!

       

      Attaching a screenshot from one of the two that I can't access.

       

      Thank you.

       

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey InfoSLSorg, when did this start happening?

         

        Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

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