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Forum Discussion
Issues with drag and drop; using chrome browser
Hi all;
I have always used the drag and drop feature to add in files to the DB folder. Over the recent months, this feature has become erratic at when it chooses to work and when it wont. Some areas of the screen sometimes work better (ie bottom of the screen below the list of files already there) and other occasions it wont matter where I drag and drop to - it just wont 'engage' the process (and I don't even get the green and white window at the top telling me to drop files to upload).. it just will not work,
I've
- refreshed the browser window
- cleared my cache and history
- checked my add ins - I only use flashblock and adblocker plus - which have never given any issue in the past..
suggestions please?
perhaps this is to do with the latest version of chrome browser?
Hey there Walter;
please see below:
Hi @MBarker202; welcome to our Community!
- thank you. much appreciated.
I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?
- Of course go to test and its working fine atm. I tried with a regular window and an incognito window, and both come up with the drag and drop prompt immediately when clicking and dragging - of course.. so will wait till it does it again (or doesn't do it in this case) and I will try an incognito window to see if thats the issue..
Apart from that, do you get any better results on other browsers?
- Yes - when it was not working anywhere in chrome I navigated over to an internet explorer window (that was painfull) and it worked there. .
While we're at it, does the upload button work fine for you or are you having issues with this as well?-Yes, upload button works fine, however one of the file types I upload is a shortcut URL to posted (private) youtube content; and dropbox has this funny habit of transforming the file into something else when I use the 'upload' button - where click and drag doesnt do this - it just uploads the link the same as I have created it (another weird DB little quirk)
Keep us posted on your findings and we'll take it from there.
- Sure, will do. cheers
Hi Walter;
please see video / capture of fault replicated just now.. And you can see in the capture that I also bring up IE and it works immediately. Given its faulting again I'll try switching into incognito mode again to test..
you should be able to view the file HERE: https://www.dropbox.com/s/lfhnxm3vqeye0rt/drobox%20issue%20capture.mp4?dl=0
Added: incognito window makes no difference. (just tried)
- Walter
Dropbox Staff
Hi MBarker202; welcome to our Community!
I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?
Apart from that, do you get any better results on other browsers?
While we're at it, does the upload button work fine for you or are you having issues with this as well?Keep us posted on your findings and we'll take it from there.
