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101001101's avatar
101001101
Explorer | Level 3
10 months ago

iPad Won’t Stop Copying Files to Dropbox

Downloaded 2 files to my iPad from the internet. Then tried to copy them to Dropbox. Did not seem to work at first glance. (Bad internet connection?) So I kept trying to do it, in frustration. Day...
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  • Nancy's avatar
    Nancy
    10 months ago

    Hi 101001101! Let’s try something else, then. 

     

    What I’d like you to do is clear the Dropbox app’s cache, remove it from your device, restart your iPad, and install Dropbox again. 

     

    Are new copies being uploaded now, or do you just see a single copy of your files?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey 101001101, let's see what we can find about this together! 

 

You mentioned that you initially tried to copy them to Dropbox, but that didn't work. What steps did you follow in order to copy them? 

 

Are these files currently inside your camera roll? And if so, do you also have your camera uploads enabled? 

 

Let me know more, and we'll take it from there!

  • 101001101's avatar
    101001101
    Explorer | Level 3
    10 months ago

    Chose the Share option on the files, chose to upload/download/copy the files onto my Dropbox (the top level public section). I think it started working, but a bad internet connection stalled it out?

     

    No, the files are not in my Camera Roll. They were in my Downloads section of my Files on the iPad. Camera uploads are turned off.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey 101001101, thanks for the speedy response! 

       

      Since the content has been removed, and since you're not using camera uploads this shouldn't be an issue. 

       

      The only thing that I can think of is that the bad internet connection might have somehow hindered or got in the way of the uploading phase, and the content was uploaded many times. 

       

      Did you remove the duplicates from your Dropbox account? And if so, do you still see them showing up every day?

      • 101001101's avatar
        101001101
        Explorer | Level 3
        10 months ago

        Yes, removed them. Yes, still seeing more showing up. (Even removed more that showed up just now, in fact.)

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