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NOCU's avatar
NOCU
Helpful | Level 7
3 years ago

copied link from 'copy dropbox link - menu' doesn't paste anymore.

when i right click a file. a dropbox pulldown menu opens.

after clicking 'copy dropbox link' i should be able to share the link after pasting it.

but, it stays empty. 

 

i work with a mac an tried the following:

- close / open dropbox application

- close / open finder

- rebooted mac

> everything seems to display fine after reboot. but when i copy the link, it doesn't paste. (the option to paste appears though weirdly enough)
> when i try to copy / paste via my browser, it still works like it used to.

 

can somebody please help me out with this? it used to work fine for years until an hour ago. 

thanks a lot!

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  • Walter's avatar
    Walter
    3 years ago

    Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well NOCU - this makes sense now. 

     

    In any case, I'm glad to hear it's sorted now and thank you for your feedback as well.

     

    Let me know if you have anything else to ask or add. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey NOCU, sorry to hear you're having issues with this. 

     

    Can you please let me know if this happens with a specific file or if it's affecting all of the files you've stored in your Dropbox folder?

     

    What's the desktop app's status and version as shown in your menu bar?

     

    Any additional information is more than welcome!

    • NOCU's avatar
      NOCU
      Helpful | Level 7
      3 years ago

      HI Walter,

       

      Thanks for getting back with me!

      In the meantime i opened chat support + continued via mail.

       

      To answer your questions:

       

      It affects everything i got on DropBox.

      the status is: Idle

      - 3,1 TB used out of 4 TB
      - no notifications, alerts, sync problems

      - everything is synced / nothing pending

      - Dropbox version V158.3.4525

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the additional information NOCU - much appreciated!

         

        It seems that you're running a beta version of the desktop app. 

         

        If it's not too much of a hassle could you try installing the latest, stable version from this page and let us know if this persists? 

         

        Just make sure to toggle off the 'early releases' from your account's settings online first. 

         

        You can also let us know your ticket's ID in order to look it up in our system. 

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