You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ddewaele's avatar
ddewaele
Explorer | Level 3
4 years ago

iOS Camera uploads is randomly skipping photos

I've been using Dropbox as a paying customer for many years and have always been happy with it. I especially like the auto camera upload from mobile devices.   However lately I starting noticed...
Camera uploads
Mobile
sync
ddewaele's avatar
ddewaele
Explorer | Level 3

It is an iOS device (iphone 12 Pro).

I have a paid Dropbox plan.

I have already restarted / reinstalled /logged out / logged in.

It is random.

Sometimes live photos are uploaded sometimes not

Sometimes videos are uploaded sometimes not.

 

It has always worked without any issues but with since the new "Running camera uploads" UX in the app it is working unreliably.

 

I really need to be able to rely on an app like dropbox to always upload all of my pictures. Otherwise there's no real point in using it anymore.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

They should be able to look into this in more detail.
  • tzab's avatar
    tzab
    Explorer | Level 3
    2 years ago

    not helpful

    • lastontheriver's avatar
      lastontheriver
      Explorer | Level 3
      2 years ago

      This is my problem too. 

      1) I have updated the app and it still occurs. 

      2) If many of us are having this issue why point us to support? 

      3) Has anyone had this issue resolved by support who could share the fix?

       

      I discovered it after my phone was damaged and infiltrated by water (through a cracked lens) very sad to find that my photos of the last year or so are only partially backed up on dropbox.

      • solomon23's avatar
        solomon23
        Explorer | Level 3
        2 years ago

        I have had this same issue as well and it appears Dropbox has not cared to resolved it for anyone. Their priority appears to not be the photo app leaving customers with the issue in the dark for years. 

         

        I moved away from syncing photos to Dropbox because the app is completely not reliable for this and no help in sight. Due to this and the issue on storage limits, I am looking for an alternative to Dropbox. 


        Unless they can fix this problem and offer more personal storage than what is currently available, I have no choice but to move away from the service after 15+ years using it.

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