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Forum Discussion
Incompatibility with firefox.
When uploading files via the web, sometimes the upload reaches "1 sec" and gets stuck. I have contacted Dropbox support and they have suggested that I use a different browser. I have done it and it has worked perfectly. What happens is that I always use Firefox and I would prefer not to have to change browsers for these operations. I contact you to ask you to please optimize the Dropbox service for the Firefox browser. Thanks.
- Hi dufpearl, thanks for posting on the Community!
There shouldn't be any issues with Firefox in particular.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?
Keep me updated with any progress!
- Jay
Dropbox Staff
Hi dufpearl, thanks for posting on the Community!
There shouldn't be any issues with Firefox in particular.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?
Keep me updated with any progress!Thanks for you quick answer, will try this. Gracias.
It's your ad-blocker doing it's job, probably. The default filter list (in uBlock, for example) includes the upload scripts in their list of telemetric trackers.
Make ad-blocker exceptions to these:
dropbox.com/log/web_user_action
dropbox.com/log/web_upload_action
(and maybe this) dropbox.com/alternate_wtl
Dropbox, why are you tracking your customers? Why is my adblock redflagging you?
