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Forum Discussion
dufpearl
4 years agoNew member | Level 2
Incompatibility with firefox.
When uploading files via the web, sometimes the upload reaches "1 sec" and gets stuck. I have contacted Dropbox support and they have suggested that I use a different browser. I have done it and it has worked perfectly. What happens is that I always use Firefox and I would prefer not to have to change browsers for these operations. I contact you to ask you to please optimize the Dropbox service for the Firefox browser. Thanks.
- Hi dufpearl, thanks for posting on the Community!
There shouldn't be any issues with Firefox in particular.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?
Keep me updated with any progress!
- JayDropbox StaffHi dufpearl, thanks for posting on the Community!
There shouldn't be any issues with Firefox in particular.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely, to see if this helps?
Keep me updated with any progress!- dufpearlNew member | Level 2
Thanks for you quick answer, will try this. Gracias.
- Aych-ElExplorer | Level 3
It's your ad-blocker doing it's job, probably. The default filter list (in uBlock, for example) includes the upload scripts in their list of telemetric trackers.
Make ad-blocker exceptions to these:
dropbox.com/log/web_user_action
dropbox.com/log/web_upload_action
(and maybe this) dropbox.com/alternate_wtl
Dropbox, why are you tracking your customers? Why is my adblock redflagging you?
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