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Forum Discussion
Image uploads - Suddenly capped at 400?
I work with several hundred image files at once. I’m using my iPad Pro which has plenty of storage. I went to upload 852 image files (something I have done regularly for years using the Dropbox app) ...
Hi all, I'm a mobile product manager. We recently discovered that there was an issue on Apple's end that was causing bulk uploads to hang/never complete. As a mitigation, we capped the uploads to 400 at a time so that users wouldn't encounter this problem.
This is a temporary fix on our end while we work with Apple to get this issue resolved. They've said that this is a non-trivial bug and may take some time to fix on their end, so your patience is greatly appreciated. At this time, we don't have a timeline, but we'll touch base when we do.
Thanks!
Rhut
I put a ticket in with them, but no response yet other than “looking into it”.
This is obviously a new “feature” that the developers decided was a good idea for some interesting reason. I can’t imagine what their thought process was. Maybe they thought it was an issue impacting mobile on 4/5G? But then why lock it down for Wi-Fi as well?
Seems like they decided to fix something that wasn’t broken. Maybe they will give us a way to turn it off.
This is obviously a new “feature” that the developers decided was a good idea for some interesting reason. I can’t imagine what their thought process was. Maybe they thought it was an issue impacting mobile on 4/5G? But then why lock it down for Wi-Fi as well?
Seems like they decided to fix something that wasn’t broken. Maybe they will give us a way to turn it off.
Hi all, I'm a mobile product manager. We recently discovered that there was an issue on Apple's end that was causing bulk uploads to hang/never complete. As a mitigation, we capped the uploads to 400 at a time so that users wouldn't encounter this problem.
This is a temporary fix on our end while we work with Apple to get this issue resolved. They've said that this is a non-trivial bug and may take some time to fix on their end, so your patience is greatly appreciated. At this time, we don't have a timeline, but we'll touch base when we do.
Thanks!
Rhut
- Thank you for the rapid response. Is the problem limited to the app or is Safari upload a work around?
Hi Rhut,
officer doing extensive research of which cloud storage service to use I decided on Dropbox. When I signed up nothing was mentioned about this bug. it is now 22 August 2024 and your last reply was on 26 September 2023, so almost a year ago.
The complaints I have are:- I cannot transfer all my photos from my iPad to the dropbox at once which is frustrating and very easy to make mistakes and lose photos.
- Since this bug has been around for so long I feel misled that I wasn’t informed when I signed up.
If this bug will be solved shortly then I will wait but if it’s still going to be weeks or months then I will switch to another service.
I would appreciate a quick response as this project needs to be finished this week, wishes obviously not going to happen now.
Flux de Greef
- Hannah
Dropbox Staff
Thanks for taking the time to post here, Elena Oliynyk.
Our team is aware of this issue and are currently looking into it.
You'll be updated, once we have more info.
