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akash321's avatar
akash321
New member | Level 2
16 days ago

I'm trying to sign in to access a shared link, but the credentials don't get recognized.

I received a  shared dropbox link, after i entered the link sign in pop up came I gave my data but it says the pass doesn't match with the gmail, even after  changing password 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey akash321, thanks for posting here today. 

     

    Was there an option to view the shared link without logging in to a Dropbox account? Feel free to send me a screenshot of what you see.

     

    Did you wish to sign in to your Dropbox account to edit the files in the shared link perhaps? 

     

    Ping me when you’ve got more info.

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