You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have problems with the quality of scanned documents
Hello, I have problems with the quality of scanned documents. How to set the resolution when scanning? The size of the saved scans is only 100kB, it is not visible
This is affecting me as well - the quality of the scanned documents dropped over a lot recently over the last few months to the point where they can be hardly read. Previously the quality had been good enough that dropbox had become my primary scanner app. Cannot find any quality options to adjust.
I'm on Android, Basic service package, App Version 306.2.2. Scanning on WIFI data typically.
- Hi all,
I use Dropbox for work to upload onto a shared drive which is linked with our company IT system and the scans are automatically inputted in the booking they are scanned for.
I recently (in the last 2 to 3 weeks), have had an issue with scan quality. The quality of the scans has randomly become very pixilated and low quality. This was never an issue before!
How can I fix this and revert back to high quality uploads?
Side note: I have tried the following;
- revert to a previous version of Dropbox via APK download
- reinstalled the app
- cleared data & cache
- tried on 3 alternate devices
It seems to be an android issue, however other colleagues of mine use androids as work phones and their uploads are fine. Mine were crystal clear on my Z Flip 3 up until about two weeks ago!
Any help would be amazing!!! - Megan
Dropbox Staff
Hi Dagmar3, I'd be more than happy to help!
Do you use an Android, or iPhone in order to scan your files?
After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?
Keep me posted!
Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.
