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Forum Discussion
I don't see the "Manage backup" option to disable the computer backup, what can I do?
I cannot turn off desktop sync. I have read your instructions:
To turn off computer backup:
Click the Dropbox icon in your system tray (Windows) or menu bar (Mac).
Click your profile pict...
Really troublesome for this new improvement of dropbox.
I can't turn off desktop sync. If you have a solution, please make a specific video tutorial. Because I see a lot of people who are having difficulties like me.
Thanks you
Daphne
Dropbox Staff
Dropbox StaffThanks for getting back to me here chuchinh.
Did you try the steps I mentioned above to move the files out of the backup folder in Dropbox?
If you're getting any errors while doing this, please send a screenshot (excluding any personal info).
Keep me posted!
Hello. I've just installed Dropbox on my iMac with the intention of using it as backup for my files (I don't want to drag and drop all of my folders into the Dropbox folder, I specifically want to use the backup feature).
The intsructions provided by Dropbox for this process are contradictory and do not work for me.
It says here (https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup) that I go to 'Preferences' then 'Backups' and I should see an option to 'Manage Backup'.
However this article (https://help.dropbox.com/installs-integrations/desktop/change-preferences#import) suggests that there are only three headings in the 'Preferences Pane', and these are 'Devices', 'Photos' and 'Screenshots'. Nothing about an actual computer backup. This is true of what I can see on my computer.
I've followed the steps in the troubleshooting guide included in that first article (moving the Dropbox folder to the right location, adding permissions, turning off iCloud etc.). But I've still not got a 'Manage Backup' option.
Has Dropbox removed the backup feature altogether?
Yours,
Matt.
- Lusil
Hey mattdoherty91, thanks for nudging us on this thread.
Could you send us a screenshot (without any personal info) of what the Backups tab shows?
Looking forward to hearing back from you!
Hello,
I am having a similar experience with some of the community above. I have tried to turn off computer backup following the steps you have linked multiple times. However, like many, I could not find the 'mange backup' tab under preferences-->backup. I understand this means that apparently the computer backup feature is already turned off; however, all of 'My PC' files are still synced and take up space on the dropbox storage. The solution above suggests moving files from dropbox to its original location, but I do not have the slightest idea on how to approach doing that.
Thank you for your help.
