You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My backup isn't there when I click "manage backups", why?
I recently upgraded to dropbox beta V187.4.5691 on my MacBook. I successfully backed up an external USB thumb drive to DB - meaning DB recognized the external device and asked if I wanted to back up. Now I want to backup an external hard drive - formatted as MAC OS extended (journaled)- and although it is recognized on my computer, it does not appear when I click I click preferences, backups, manage backups. How can I get dropbox to recognize the external hard drive in order to back it up?
- Megan
Dropbox Staff
Hi lauren626, welcome to our Community!
When you plug in the external drive, do you see the pop-up window that asks you if you wish to backup your drive?
Also, is the external drive any of the following supported types APFS, HFS+, ExFat or FAT32?
Let me know more, and we'll take it from there!
Hi. When I plug in the drive I do NOT see the pop-up window that asks you if you wish to backup your drive. Note that the drive is recognized by my computer - just apparently NOT by dropbox!
The external drive is HFS + supported.
Thanks for any help you can provide
- Walter
Hey lauren626 - sorry to jump in here, but could you navigate to your backups page and let me know if you see the beta tag on the upper left part of the page?
Do you see your external drive listed there perhaps?
If not, can you clarify how large is the drive and how much data you've got stored there?
