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Forum Discussion

lauren626's avatar
lauren626
Explorer | Level 4
2 years ago

My backup isn't there when I click "manage backups", why?

I recently upgraded to  dropbox beta V187.4.5691  on my MacBook.  I successfully backed up an external USB thumb drive to DB - meaning DB recognized the external device and asked if I wanted to back ...
Computer Backup
Desktop
Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lauren626, welcome to our Community! 

 

When you plug in the external drive, do you see the pop-up window that asks you if you wish to backup your drive? 

 

Also, is the external drive any of the following supported types APFS, HFS+, ExFat or FAT32? 

 

Let me know more, and we'll take it from there!

  • lauren626's avatar
    lauren626
    Explorer | Level 4
    2 years ago

    Hi.  When I plug in the drive I do NOT  see the pop-up window that asks you if you wish to backup your drive.    Note that the drive is recognized by my computer - just apparently NOT by dropbox!

    The external drive is HFS + supported.

    Thanks for any help you can provide

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey lauren626 - sorry to jump in here, but could you navigate to your backups page and let me know if you see the beta tag on the upper left part of the page? 

       

      Do you see your external drive listed there perhaps? 

       

      If not, can you clarify how large is the drive and how much data you've got stored there? 

      • lauren626's avatar
        lauren626
        Explorer | Level 4
        2 years ago

        Hi.

         The Beta tag IS present on the upper left portion of backups page.  

        The external hard drive is NOT present!

        The drive is Capacity : 499.76 GB  available: 391.77 GB (222 KB purgeable)

        Thanks for any help you can provide

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