We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
ewobndqaq
3 years agoHelpful | Level 5
Backup is stuck on "setting up"
I'm want to backup desktop and picture folder. But Dropbox backup is stuck on "setting up" over 2 hours. I read many threads on this issue, but nothing changed.
I restart dropbox client and computer over 10 times. My dropbox client and windows 10 is up to date.
Also, My internet is working properly. Each folder has a usual location. Size of these folders isn't over 150GB and my plan is dropbox plus(2TB).
Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.
- ewobndqaqHelpful | Level 5
Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.
- kharrellExplorer | Level 3
Hi Dropbox Community,
I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?
Thanks,
Kelly
- RichSuper User II
kharrell wrote:
I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?
During the install you're trying to activate the computer backup feature which requires key folders (Desktop, Documents, Downloads, etc.) to be in their original location, and two of your folders aren't. If you don't need the backup feature, don't enable it during the installation. It's an option, not a requirement. You can always activate later if needed, and after you've moved those two folders back to their default location.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!