We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

ewobndqaq's avatar
ewobndqaq
Helpful | Level 5
3 years ago

Backup is stuck on "setting up"

I'm want to backup desktop and picture folder. But Dropbox backup is stuck on "setting up" over 2 hours. I read many threads on this issue, but nothing changed.

 

I restart dropbox client and computer over 10 times. My dropbox client and windows 10 is up to date.

Also, My internet is working properly. Each folder has a usual location. Size of these folders isn't over 150GB and my plan is dropbox plus(2TB). 

  • Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.

  • ewobndqaq's avatar
    ewobndqaq
    Helpful | Level 5

    Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.

  • kharrell's avatar
    kharrell
    Explorer | Level 3

     

    Hi Dropbox Community,

     

    I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?

     

    Thanks,

    Kelly

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      kharrell wrote:

      I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?


      During the install you're trying to activate the computer backup feature which requires key folders (Desktop, Documents, Downloads, etc.) to be in their original location, and two of your folders aren't. If you don't need the backup feature, don't enable it during the installation. It's an option, not a requirement. You can always activate later if needed, and after you've moved those two folders back to their default location.