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Forum Discussion
I don't see my external drive backup files, even though the backup is completed.
It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click to view backed up files, only my folders are there and nothing else. I've checked on multiple computers and still nothing. Please help.
- Nancy
Dropbox Staff
Welcome aboard the Community, borii!
To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?
Let me know and we’ll take it from there.
If you cannot see your backup files on your external drive even after receiving a notification that the backup is complete, there may be several reasons for this issue. First, check if the backup files are stored in a hidden folder or within a subdirectory that may not be immediately visible. Ensure that the external drive is properly connected and recognized by your computer, as connection issues could prevent the display of certain files.
