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adlbrk's avatar
adlbrk
Helpful | Level 6
6 months ago

I don't have the option to create a Word document in the Dropbox Android app

I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text file" emerges. Please advise. This has been going on for months.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey adlbrk, let's jump right into this! 

     

    Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so?

     

    Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so? 

     

    Let me know more, and we'll take it from there!

    • adlbrk's avatar
      adlbrk
      Helpful | Level 6
      6 months ago

      correct, just when I use android. yes I have libreoffice installed on android

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the additional info, adlbrk.

         

        Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

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