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Forum Discussion
How to reset my camera uploads, I tried everything
Hi! I need to force the Android app to re-upload all the photos in my gallery. I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes o...
Dear all,
Sort of like same problem here. My daughter accidentally uploaded her photo's (thousands) to my Camera Uploads folder on my desktop. Solution: delete all photo's of the last two years and re-upload my own.
Therefore I asked Dropbox to reset the logfile or cache which identifies which photos have been uploaded before. But sending an email to support or opening a chat doesn't seem to get the problem solved; seems like they don't understand the question. So hope you can help?! It is basically the same problem as described by other users in this thread.
Would be best if the entries in the log file for the last two years would be erased, so only these pictures will be re-uploaded.
Please let me know if this is possible.
Regards, Tom
Walter
Dropbox Staff
Dropbox StaffHey tomfoolery - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?
Hi Walter,
First: Ticket #23006265: Dropbox Support Chat
Then: Ticket #23006231: DB: Camera Uploads
Seems to be a misunderstanding in the problem definition 😉
- Walter
I see, thanks for the ticket numbers tomfoolery
Would it be OK if I sent you an email to have a further look internally since you previous tickets are now closed?
Hi Walter, sorry for my late reply. Missed your message. Of course you can send me an email; thanks!
