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JanFrederik's avatar
JanFrederik
Explorer | Level 3
2 years ago

How can I get the email address to send files to a file request?

Hi,
On this recent help page: https://help.dropbox.com/share/create-file-request, I read that we can get an email address so we can send files to the file request folder through email: "Copy email (paper sheets)" icon.
However, I only see the paper plane and the link icon, not the paper sheets icon. How can I send files to the file request via email?

I'm on a Dropbox Basic plan.

Dropbox Basic
File requests
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  • Megan's avatar
    Megan
    2 years ago

    Hey JanFrederik & Rich, I checked with our Team and it seems that this feature isn't available to all of our users at the moment. 

     

    This feature is for teams only. We will shortly update the information at the relevant Help Center article to reflect that.

     

    Thanks for bringing this to our attention! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey JanFrederik, thanks for posting to the Dropbox Community!

     

    The option you're seeing in this article, is not for the people who will upload files to the file request, but for the creator of the request.

     

    The person who sent you the file request needs to give you the email, basically, you can't generate it yourself.

     

    I hope this clarifies things, but let me know if you have any questions.

    • JanFrederik's avatar
      JanFrederik
      Explorer | Level 3
      2 years ago
      @Hannah,
      Thanks for the fast reply.
      However, I am the creator and I don't see the "Copy email (paper sheets)" icon.

      I want to use this functionality to forward email attachments to certain folders in my Dropbox. I want to configure this for multiple folders, so I can't use the general email to Dropbox feature. I followed the guidance from https://help.dropbox.com/create-upload/email-files-to-dropbox. This page refers to "file requests" as the solution for my question.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, JanFrederik.

         

        Have you tried this from a different browser or a private browsing window, to see if you get the same options?

         

        If you do, please send us a screenshot of the options.

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