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Forum Discussion
High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)
I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Hi Everybody,
I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!
Regards,
Ben
After installing today's Ventura 13.3 (22E252) update, Dropbox (v171.3.6099) is behaving badly.
* "fileproviderd" is using 125% of my M1 MacBook Pro ..
* the processes "Dropbox Helper (Renderer)" and "Dropbox Helper (GPU)" are the 2nd and 4th in the CPU usage list (Spotlight is 3rd, as it often is reindexing after an install). All three of those have dropped to very little CPU usage after initially being very busy.
* all file system actions are very slow (saving a small, non-Dropbox related, text file, with BBEdit, took over half a minute)
* I rebooted my Mac to see if these were "first use after an install" problems, but they remain.
* The Dropbox menu dropdown panel still shows "starting" after 40 minutes.
If I'm the only person experiencing this behavior, then I'll work on it myself. But if it's systemic, I'll stop wasting my time, "leave beta", and wait for an update.
Now, after an hour, Dropbox is still "starting" .. BBEdit just took 40 seconds to save a 20-character file
I just checked an M2 Mini also updated to Ventura 13.3 (22E252), but with the old Dropbox, and it's behavior is normal.
If more information is needed, or I can help resolve this .. please ask me. I've been a Mac developer for 20+ years!
I have the exactly same experience on my MacBook Pro M2 after upgrading to macOS 13.3 yesterday.
Dropbox is v171.3.6135, beta.
- fileproviderd process is at 110% CPU
- Most of the apps that use the content from Dropbox folder are just beachballing for an indefinite amount of time
- First noticed it yesterday while trying to attach some files to an email from Firefox (and later Safari): trying to open a file browser to choose a file hangs and never completes. Now trying to work with some music project files I have in Dropbox and my music software also hangs for 10 minutes already. Never happened before.
- Finder seems to work just fine
- Dropbox status is jumping between "Syncing" and "Syncing 1 file"
Let me know if I can provide any more info.
- Megan
Dropbox Staff
Hi t0ny, thanks for posting here!
Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
There are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck.
Click the Dropbox icon in the menu bar at the top of your screen.
Take note of the time and the number of files that are currently syncing—this will be displayed at the bottom of the window that appears.
Wait a while then repeat step 2. If the number of files that are syncing has reduced, then it may be worth waiting a little longer to see if the syncing completes.
If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article . Note that we do not recommend re-installing the application if the migration is still in progress.You can leave your computer running for a while. with nothing else running, in order to give some time for the migration to complete.
Keep me posted on any updates you might have!
I have the exact same issue. Frustrating that it's taking them so long for a fix
