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Forum Discussion
Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update.
But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens, but after a few minutes asks me if I want to continue downloading or quit the download.
When I click on the Dropbox Icon it keeps telling me it's indexing. I tried pausing the indexing, but that doesn't help.
I un- and reinstalled the Dropbox app, but that doesn't make any difference.
Anyone else suffering from issues like this after the recent update and change of file management, and found a solution ?
Thanks.
I have 74 Gb of 250 Gb available on my drive.
A little update...
A few days ago I was contacted by Dropbox support. They suggested the following relatively simple solution which fixed the syncing issue on my Macbook :
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.After it finished syncing it did not show all the folders that are in my Dropbox. But after adding the missing folders to the “selective sync” in my preferences, these showed up as well.
So Dropbox is working again on my Macbook.
Maybe this will help others that are running into a similar issue.
- Jay
Dropbox Staff
Hi toonafish3D, thanks for bringing this to our attention.
It sounds like the Dropbox desktop application has updated to the newer version for Mac OS. There are some changes that occur with the new version of the app.
Depending on the number of files, it can take time for the app to finish indexing the Dropbox folder. I'd recommend giving the app time to complete this process, as uninstalling and reinstalling will only delay the completion.
Keep me updated with any progress.
Hey, thanks for the fast reply.
Dropbox had been syncing since yesterday afternoon, and this morning it apparently still was not finished. It says it's syncing about 50K of files, any idea how long that could take before all is back to normal ?
I also tried to locate the "cache" folder in finder because I thought that might be the culprit, but there seems to be no ".dropbox.cache" folder in my user folder anywhere ( tried to make it visible with the shift-command- period hotkey combi )
I need to use Dropbox for work and to be honest, it's been taking too much of my time already.
Thanks.
- Jay
Syncing can take a lot of time, especially with 50k files. You can try changing the bandwidth settings in the app, however, aside from that, there isn't anything else that can be done to speed things up.
