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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

aseedb's avatar
aseedb
Explorer | Level 4
Same issue. Dropbox is draining my battery
Ian F.11's avatar
Ian F.11
New member | Level 2
3 years ago

Same here. Support ticket opened.

  • pavel6's avatar
    pavel6
    Explorer | Level 4
    3 years ago

    I have had this issue since the 12.3 update.  Dropbox is essentially unusable on my work machine, because even when not syncing it maintains 99% on at least 1 core in activity monitor.  I have excluded 100% of my workplace share folders in hope to be able to access my personal files, but I have to leave the agent off until I can leave the room.  Once it's on the fan is at 100% even when it's doing nothing.

     

    Let me point out that I have been subscribed with a Pro account personally since 2011.  I use dropbox on M1 macs, a Mac Pro and linux systems and have never had more than a nuisance type issue with syncing.  The current state is unacceptable.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey guys, happy Wednesday! 

     

    Feel free to share with me your ticket numbers, so I can locate them on our system, and pass my comments while making sure your issue is being worked on. 

     

    Reminder that you can open a ticket by contacting our support team. If anyone has any trouble, let me know and I'd be happy to help! 

    • will-1000's avatar
      will-1000
      Explorer | Level 4
      3 years ago

      Same problem here, it keeps re-starting the sync process several times a day reaching 200%+ of CPU.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey will-1000, thanks for the nudge here and sorry to see you're having trouble.

         

        Have you tried reaching out to our support team about this? If so, please send me the ticket number, so I can locate it in our system.

    • Lyle M.'s avatar
      Lyle M.
      Explorer | Level 4
      3 years ago

      Megan, I'm running a 16-inch 2021 MBP w/M1 Pro cpu and since switching to the beta version of DropBox I haven't experienced any issues.

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