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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

afrey25's avatar
afrey25
Helpful | Level 6

Megan It appears a lot of us are having this issue. Have you or Dropbox been able to look into this further? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hello everyone, happy Tuesday! 

First of all, thank you for reporting this, I appreciate your time. 

If all of you can open a ticket about what you mentioned, that'd be awesome. If you're having any trouble doing so, I'm here to help you open one, just give me a shout. 

In any case, feel free to reply back to me with your ticket number, so I can locate it on our system. 

Keep me posted!
  • George17's avatar
    George17
    Helpful | Level 6
    3 years ago

    Hi Megan,

     

    thank you for your reply. Please do not get me wrong, but I am paying already too much for Dropbox. I have clearly stated my issue here already, not only myself, but several others. Why do all of us have to raise separate tickets for this, instead of this entire thread being forwarded to the relevant team?

     

    Thank you and best wishes,

    George

     

    • JohnLane02's avatar
      JohnLane02
      Helpful | Level 5
      3 years ago

      exactly. This is a known issue that was months in the making. 

      • Jason B.25's avatar
        Jason B.25
        Helpful | Level 6
        3 years ago

        Having the same issue on an M1 Macbook Pro running 12.3 withDropbox v144.4.4491.

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