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Forum Discussion
Folder upload fails on Dropbox.com
Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders).
When the uploading was finished, I got reports mentioning that large amounts of files could not be uploaded (180, 450 files...)!!
Can I resume the uploading of the missing files only? or do I have to remove the whole folder from Dropbox and start uploading again? (with the risk that some files will be missing once more).
BTW, I did not see any Zip folders being uploaded to Dropbox as it's been mentioned in some of the tutorials.
Thanks for the help!
There is. Theres a feature called Selective Sync. In the settings, you go to Sync tab, and go to Selective Sync. You select which folder that you WANT to see on your Hard Drive. The folders that is not picked, the Client will delete from Harddrive but will keep on the cloud. This sounds like what you want.
More info here: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview
- Fiona
Dropbox Staff
Hello Pascale2!
Thanks for posting to our Community! Welcome!
You were uploading for two days using the Dropbox desktop application. Correct?
If so, can you get a screenshot of the reports mentioning the files that have not been uploaded for me to investigate please?
What is the status of Dropbox on your system tray? Hover your mouse over it and let me know if it says "Up to date".
If you indeed did this from your desktop application, you can drag the folder out and put it back in to see if this syncs the files succesfuly this time. Speed up your syncing following the steps here.
Let me know if this worked for you or get back to me to troubleshoot.
Thank you in advance!
Thanks for your answer Fiona,
My Dropbox staus is up-to-date.
Here are the screen shots of my errors messages.
I uploaded the files via the Upload funtion on the webiste interface.
Hope this helps finding a solution!
Thanks!
- Chris_J
Super User
Hello Pascale2
It seems you were using the Browser or the web interface to upload. If so, that is problematic. The best way to upload lots of files is to use the Desktop Client to do that for you. For more info, see https://help.dropbox.com/installs-integrations/desktop/desktop-application-overview
- Sometimes uploading a large set of files we see a message at the end of operation stated that some files are failed to upload to Dropbox. But there is no any button to quickly retry uploading of them.
Our real scenario. We started uploading a folder containing about 10k files. After several hours when the operation was complete we saw the message mentioned above. Opening details we got almost unresponsive (due to the count of files) window with the list of all files. Somewhere in the middle of this list we found those failed files. Some of them were from one subfolder, some from another one. Wasted about 1 hour of my time I collect all failed subfolders. When I tried to upload them again all was fine, files were uploaded.
So my obvious question is why do you force people to waste the time on actions that can be easily do automatically? Just give please ability to rerun upload for failed files/folders.- Mark
Super User II
Dropbox isnt designed to be used via the website - its designed to be used via the software on a desktop where auto reuploads etc. automatically happen. The website is intended to be used when your main computer isnt available.
Can you not install the software and upload that way?
Dropbox is designed to be used by all provided ways. Some notes about our scenario:
- we have several flash drives
- we want to send content of each drive to Dropbox to make backup and get rid of the flash drives
- we want to use smart sync to not have all the files on local computer
You suggest to use desktop app. But this will force us to copy all files to local Dropbox folder. Obviously we don't want to have thousands of files on the local drive.
Web app should be as comfortable as another ways of Dropbox usage.
Another use case: what if we want to upload files from work computer and not home one and we want to not have desktop app installed?
