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M1207's avatar
M1207
Explorer | Level 3
12 months ago

Folder updates in progress

Hi guys,

 

I want to share folders with some users in my test team.

My test folders only contain 1 file of about 3MB, I tested with only 5 users.

But every time I share, I get an error message "Folder updates in progress". I've tried using incognito browsers, many different ones, and I've also tried waiting until the next day to use it again, but it's still the same.


Is there any way to fix this issue? Please advise me.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi M1207, thanks for bringing this to our attention.

     

    Could you try creating a shared folder first, and then add the test file into that folder to see if you get the same message?

     

    Keep me updated with any progress!

    • M1207's avatar
      M1207
      Explorer | Level 3

      Hi Jay,

      I created 9 folders and in each folder I added test files, then shared them to all 4 users. Sharing in this folder is completely normal, no errors occur.

      For team folder GT1, I can add permission for 5 people, but for team folder GT2, after adding 3 people an error message occurs. Team folders from GT3 to GT9 also reported the same error.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshots, M1207!

         

        Do you get the same behavior when you try from other browsers or a private browsing window as well?

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