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skuchukh1's avatar
skuchukh1
Explorer | Level 3
8 months ago

Files with a green checkmark don't appear online

Hello!

I  have three files on my machine that have a green check mark but are not synced online. I  was wondering why this could be? So far I  have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I  don't have selective sync. 

The file sizes are 20MB, 15KB and 5KB

 

thank you in advance! 

 

Desktop
Sync
Web
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for posting here, skuchukh1! 

     

    Are you looking at the same Dropbox account on your desktop app and online? 

     

    If yes, I’d like one screenshot of the files within your local Dropbox folder, and one more showing what you see online (in the same filepath where your files should be showing). 

     

    Let me know when you’re ready.

    • skuchukh1's avatar
      skuchukh1
      Explorer | Level 3
      7 months ago

      Hi Nancy 

       

      Yes - I  am using the same 'Advanced' account. Note that I  have dropbox app on my a) work desktop b) personal desktop. 

      Attached 2 screenshots are from the DB folder on local, work desktop. The 3rd shot is from online DB. As you see the most recent files are from this morning in the folder (named _AGO and _BEN) but on my cloud DB its from yesterday and named _SLE. 

      Odd thing is that on that even though files are located on the work desktop DB folder (where I am running my analyses and saving docs) they are not showing up in the DB folder on my personal computer -- probably because they are not synced to the cloud in the first place? 

       

      Could this be because I  have not made any changes to the previously saved files in the same folder? 

        

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for these screenshots! This is a bit odd, indeed. 

         

        If you check your menu bar, do you see the small Dropbox icon at the moment? If yes, let me know its app version and syncing status. 

         

        Besides this type of files, does the Dropbox app sync new files to your account online? I’d like you to add a small photo or document to the Dropbox folder on your work desktop and then check if it appears on www.dropbox.com.

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